Login
- I Cannot Login to my account
- I Forgot my Username
- I Forgot my Password
- How do I change my password?
Login problems could be due to one of a number of reasons of the following:
- Username or password you entered is not correct.
- Your software is out of date.
- You are already logged in.
- Connection problem
- Account freeze
If you still cannot find the reason, please send an E-mail to [email protected].
If you forgot your username, please send an E-mail to [email protected].
Passwords cannot be retrieved for security reasons, so you need to create a new password.
Please click ‘Forgot Password’ on the login window.
Enter your email address (initially registered). As you submit it, an email will be sent to you.
You can change your password within the lobby.
Select ‘Change Password’ followed by ‘Account’ from within the lobby.
Enter your current password and your new password and confirm your new password and press button ‘OK’.
Game
- Chat Feature
- Multi-table Play
- Hotkeys
As part of your use of the Service we may provide you with a chat facility through which you will be able to communicate with other users of the Service. We may review the chat and to keep a record of all statements made on such facility. In the event of your breaching any of the above provisions relating to the chat facility, we shall have the right to remove your chat privilege or close your account and terminate the User Agreement.
You can play multiple ring games and tournaments simultaneously.
Each ring game or tournament that you join will open on your screen in a separate window. Each windows will pop up on the screen to alert you of your next turn.
<PC Version> You can open maximum 16 windows at the same time. You can choose the way to position each windows by moving each of those or just select ‘Tile Tables’ or ‘Cascade Tables’ tab by ‘Tools’ from within the lobby.
<Mobile Version> You can open maximum 4 tables at the same time.
When playing on Full moon poker on PC, you have the option of using your mouse or the keyboard controls.
Click ‘Hot keys’ followed by ‘Setting’ from within the lobby. You can change your hotkeys.
Technical Issues
- I cannot Login to my account
- I cannot install fullMoonPokersetup.exe
- Done installation but can't open FullMoon Poker
- Disconnection Policy
Login problems could be due to one of a number of reasons of the following:
- Username or password you entered is not correct.
- Your software is out of date.
- You are already logged in.
- Connection problem
- Account freeze
If you still cannot find the reason, please send an E-mail to [email protected] or use ‘Contact us’ of the homepage.
It might be your vaccine program (Avast, Kaspersky, V3, and etc) preventing the installation. Please stop the vaccine program for a while and try installing again.
FullMoon Poker PC version supports Windows 7, Windows 8, 8.1 and Windows 10.
FullMoon Poker Mobile version supports Android 5.1 lollipop or above.
Tournament or Ring Games that are in progress can be disconnected due to a variety of possible factors. Except the case that a player is disconnected due to a reason specific to that player, we will refund your ₵rystals following the rules below:
a) Tournament
Tournaments that are in progress that require cancellation will be cancelled and a player who has been eliminated prior to the cancellation of such tournament will not be refunded any amounts in relation to such tournament. For the remaining players, we will refund ₵rystals or ticket.
b) Ring Games
If Ring games that are in progress can be disconnected, then the game will automatically return to its position before the hand that was in play as though such hand was never played, and any player who is disconnected while such ring game is in progress will be refunded the funds they contributed to the pot in the interrupted hand.